Political quality

Our quality policy aims to satisfy our customers. Our quality reflex must be accompanied by a systematic desire to move forward.

To achieve this, the quality policy must to be understood, shared and accepted by all. Of this way, we will be able to identify and then permanently eliminate malfunctions and make our customers benefit from progress made. A quality approach is above all a step common progress.

In the group, we defined commitments that translate this policy:

  • Listening to our customers and our contractors to identify their expectations and needs.
  • Regularly develop our technical competence through technological watch constant and setting up and maintaining efficient equipment.
  • Control the effectiveness of our system and our organizations by a program evaluation by organizing internal audits regular.
  • Measure our performance internally to ensure the sustainability of our activities.
  • Ensure the adequacy of the level competence and technical needs in relying on continuous training actions and on relevant recruitment.
  • Identify and take into account the risks and opportunities in our management.
  • Take into account the factor human in the realization of our products and in the treatment of non-conformities (in particular make the anomaly visible or impossible, anticipate and promote detection of failure human).
  • Effectively treat customer complaints and non-conformities by implementing actions corrective.
  • Protecting the confidentiality of information from our customers.
  • Ensure the security of our customers in terms of product airworthiness.
  • Ensure safety and health group staff by means of prevention and protection.
  • Have a citizen attitude in respecting the laws and regulations applicable in the economic, environmental, social issues and preserving our image and that of our clients.
  • Take into account the remarks of certifying bodies and authorities with which we are in relation.
  • Inform our customers:
    • of any change relating to our certifications, accreditations or audit results having a major impact on the quality of our products deliveries, within 2 days after notification by the competent body,
    • before any change relating to our business and its shareholding, its organization, its places of production, and, if specified, its manufacturing and / or control processes (any significant change of the Quality Management System)
    • any disaster impacting the recordings under our responsibility or termination of activities, with written confirmation.

Periodic follow-up meetings of the processes and management reviews are organized in order to allow for a regular update of our policy quality.



MASTERY OF COMMUNICATION WITH THE LPF GROUP



1 - COMMUNICATION WITH LPF GROUP CUSTOMERS


SUBJECT TO BE TREATED AT THE INITIATIVE OF TOWARDS WHICH SUPPORT OCCURRENCE /TIME LIMIT
Business Consultations Customer Sales management GLPF Mail : c.astier@groupe-lpf.com N/A
Follow-up of the call for tenders Customer GLPF Sales Department Mail or phone contact N/A
Definition of the product to be realized Methods Department or Group Research Department LPF Customer Mail or phone contact Before going into production
Forecast activity Customer GLPF Sales Department Mail or phone contact N/A
Tracking control Customer GLPF Sales Administration Mail or phone contact N/A
Treatment of deviations from the definition, conformity of the product to be delivered Methods Department or Design Office or LPF Group Quality Department Customer Mail or support provided by the customer (portal) N/A
Conformity of the delivered product Customer GLPF Quality Department Mail or telephone contact with confirmation by mail N/A
Conformity of the delivered product GLPF Quality Department Customer Quality Supervisor Mail or telephone contact with confirmation by mail 24 hours after detection of non-compliance
Payment of invoices, disputes GLPF Sales Administration Customer Mail or telephone contact with confirmation by mail N/A
Crisis management (accident, disaster ...) GLPF website management Customer (Industrial or Commercial Department) Telephone contact, confirmation by email 24 hours after the problem occurs
Major evolution of the industrial tool GLPF website management or GLPF quality management Customer Quality Supervisor Mail Before initiating the amendment in accordance with contractual provisions
Monitoring planning Customer GLPF Quality Department Mail or telephone contact with confirmation by mail N/A
Performance monitoring, complaints, congratulations Customer GLPF Sales Department Mail or telephone contact, or customer support N/A


2 - COMMUNICATION WITH LPF GROUP SUPPLIERS


SUBJECT TO BE TREATED AT THE INITIATIVE OF TOWARDS WHICH SUPPORT OCCURRENCE /TIME LIMIT
Commercial proposal Supplier GLPF Purchasing Department Mail : t.robesson@groupe-lpf.com N/A
Follow-up of the call for tenders Supplier GLPF Buyer Mail or phone contact N/A
Definition of the product to be realized Supplier GLPF Buyer or Supplier Mail or phone contact Before going into production
Forecast activity GLPF Buyer or Supplier Supplier Mail or phone contact N/A
Tracking control GLPF website supplier Supplier Mail or phone contact N/A
Treatment of deviations from the definition, conformity of the product to be delivered Supplier GLPF Quality Control or Service Department Mail or telephone contact with confirmation by mail 24 hours after detection of non-compliance
Conformity of the delivered product GLPF Quality Control or Service Department Supplier Mail or telephone contact with confirmation by mail N/A
Conformity of the delivered product Supplier GLPF Quality Control or Service Department Mail or telephone contact with confirmation by mail 24 hours after detection of non-compliance
Payment of invoices, disputes Supplier GLPF Purchaser or Supplier Mail or telephone contact with confirmation by mail N/A
Crisis management (accident, disaster ...) Supplier Management GLPF Buyer Telephone contact, confirmation by email 24 hours after the problem occurs
Major evolution of the industrial tool Supplier Management GLPF Buyer Mail Before starting the modification
Monitoring planning GLPF Quality Department Supplier Mail or telephone contact with confirmation by mail N/A
Performance monitoring, complaints, congratulations GLPF Buyer Supplier Mail or phone contact N/A


3-COMMUNICATION WITH AERONAUTICAL AUTHORITIES


SUBJECT TO BE TREATED AT THE INITIATIVE OF TOWARDS WHICH SUPPORT OCCURRENCE /TIME LIMIT
Monitoring planning Aviation Authority GLPF Quality Department Mail or telephone contact with confirmation by mail N/A
Conformity of the delivered product Aviation Authority GLPF Quality Department Mail N/A
Conformity of the delivered product GLPF Quality Department Aviation Authority Mail or telephone contact with confirmation by mail 24 hours after detection of non-compliance